Office Updates Relating to COVID-19

Dear EO Family,

We are so grateful to have such amazing patients, and we hope everyone is staying safe and healthy during this unprecedented time.  As you know, we have been monitoring the COVID-19 situation very carefully.

Embrace Orthodontics is a proud member of The American Association of Orthodontics (AAO). As an AAO member, Embrace Orthodontics has supported the recommendation from White House Coronavirus Task Force member, Dr. Deborah L. Birx, to postpone any elective dentistry through the end of March.

On March 22, 2020, Texas Governor Greg Abbott issued an executive order remaining in effect until 11:59 p.m. on April 21, 2020. This order states that all licensed health care professionals to postpone all medical procedures, including dental procedures, that are not medically necessary.

On March 23, the San Antonio City Mayor, Ron Nirenberg, and Bexar County Judge Nelson Wolff, have directed all non-essential businesses to close and directed residents to remain in their homes in hopes of slowing the spread of Coronavirus.

This Stay-Home Order takes effect on Tuesday, March 24th at 11:59pm through April 9th unless extended.

In order to abide by all guidelines that have been set, our office will be closed to all procedures except orthodontic emergencies. However, please rest assured our team is still here for you!

If you have an appointment between April 1 – April 21, your appointment has officially been cancelled. One of our team members will be in contact via text, e-mail, or phone in order to get you rescheduled. Please be patient with our scheduling team, as we will be rescheduling many patients.

Orthodontic Emergencies

  • Significant oral pain (keep in mind many ortho “emergencies” can be managed with wax or clipping an archwire with cuticle cutters/ nail clippers).
  • Infection
  • Limited Function
  • Physically traumatic event yielding the above.

 ** IMPORTANT: Unless any of the above is true, loose brackets and bands, as well as lost or broken retainers/aligners, should not be considered as an orthodontic emergency. **

We will still be available for phone calls or e-mails should you have any questions or concerns. If you have an orthodontic emergency, please call (210) 253-2424. Please note that our office is constantly checking voicemails (even outside of normal business hours).

Patients Who Have Appliances

 If you are a patient with an active appliance (i.e.: Expander, Facemask, Headgear, Distalizer, Forsus Spring, etc.) please read carefully to these instructions below.

  • Stop ALL turns on expanders once you have already fulfilled the number of turns that was instructed to you by Dr. K at your last visit. Please wait until your next physical appointment, or be on the lookout for an EO Team member to contact you on instructions for a Virtual Appointment. Please note Virtual Appointments will be limited to those deemed necessary by Dr. K.

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